State Customs authorities of the Republic of Belarus
Contacts
The State Customs Committee of the Republic of Belarus
Address: 220007, Minsk, Mogilevskaya str., 45/1, tel. +375 (17) 218-90-00, fax +375 (17) 218-91-97
Office of the Chairman of SCC: +375 (17) 218-91-04
Office of Deputies of Chairman of SCC: +375 (17) 218-91-32
Email: gtk@customs.gov.by
Hotline
The State Customs Committee of the Republic of Belarus appeals to you and earnestly ask you not to ignore:
Your information will allow timely suppress and prevent negative events.
PRIVACY IS GUARANTEED!
ATTENTION! Hotline is not for consultation!
Hotline of the State Customs Committee of the Republic of Belarus
(017) 218-92-92
Address: 220007, Minsk, Mogilevskays str., 45/1 "Confidence".
SEND YOUR E-MAIL ON THE EVIDENCES OF CORRUPTION IN CUSTOMS AUTHORITIES
Requests statistics
Written and electronic appeals of citizens and legal entities
Work with appeals from citizens and legal entities in the customs authorities is carried out in accordance with the Law of the Republic of Belarus "On Appeals from Citizens and Legal Entities" dated July 18, 2011.
In January – March 2025, the customs authorities received 1,315 appeals from citizens and legal entities, which is 2 times less than in 2024 (2,841). All applications are considered within the time limits established by law.
The decrease in the number of requests is due to a decrease in requests for the submission of documents on customs clearance of vehicles to government agencies of the Russian Federation (in 2024, compared with 2023, there was a 2.5-fold increase in the number of such requests).
The State Customs Committee received the largest number of applications from residents of Minsk – 72, Minsk region – 30, Brest region – 23.
Most often, the appeals received by the SCC raised the issues of providing copies of customs documents and information on the date of import of the vehicle; temporary importation by individuals of vehicles for personal use registered in foreign countries; restrictions on the movement of certain categories of goods; the procedure for paying customs duties and disposal fees; release and customs control of goods, delivered in international mail.
Of the received applications: 628 (47.8%) were satisfied, 279 (21.2%) were clarified, 157 (11.9%) were refused, 251 (19.1%) are under consideration or forwarded to other government agencies.
Personal reception
The management of the State Customs Committee carries out a personal reception of citizens and representatives of legal entities on established days and hours.
In 3 months of 2025, 16 people were accepted by the management of the Committee, 62 by the management of customs.
The questions received during the reception concerned adjustments to the customs value of imported goods, customs inspections, customs examinations, car detention, and employment with customs authorities.
Consultations and informing of the population on customs issues are conducted in all customs offices.
The information stands and the unified Internet portal of customs authorities contain schedules for personal reception of citizens and representatives of legal entities by the customs authorities, the procedure for appealing decisions, actions or omissions of customs officials, regulatory legal acts and other necessary information for citizens and participants in foreign economic activity.
Various forms are used to inform the public:
1. TV and radio programs;
2. regular holding of press conferences;
3. publication of materials in national and regional print media;
4. posting information messages on the Internet.
In the system of customs authorities, there is a practice of conducting "hotlines" and "direct telephone lines" to answer questions from citizens and business entities regarding the procedure and rules of customs regulation.
Consideration of appeals is carried out in accordance with the Law of the Republic of Belarus of July 18, 2011 No. 300-L "On appeals of citizens and legal entities" (hereinafter – the Law).
Submission of electronic appeals from citizens, including individual entrepreneurs and representatives of legal entities, in accordance with Article 25 of the Law, is carried out through the state unified (integrated) republican information system for accounting and processing appeals of citizens and legal обращения.бел. Access to the system of accounting and processing of requests is free of charge.
Written requests should be sent to the State Customs Committee at the address: Mogilevskaya str. 45/1, Minsk, 220007, Republic of Belarus, or to the customs and Educational Institution State Institute for Advanced Training and Retraining of Personnel of the Customs Authorities of the Republic of Belarus" (hereinafter – the Institute).
Please note that in accordance with subparagraph 1.1. of paragraph 1 of theDecree of the President of the Republic of Belarus dated October 15, 2007 No. 498 On additional measures to work with appeals of citizens and legal entities, appeals are initially subject to consideration on the merits in accordance with the competence of customs and the Institute operating and located within that administrative-territorial unit on the territory of which the issues set out in the appeals arose.
Consulting
In accordance with Article 272 of the Law of the Republic of Belarus No. 129-L of January 10, 2014 "On Customs Regulation in the Republic of Belarus", advising customs authorities on the application of international treaties and acts, regulating customs relations that constitute the law of the Eurasian Economic Union, legislation on customs regulation and other issues within the competence of customs authorities, it is carried out free of charge in oral, written and electronic forms.
Consulting in the State Customs Committee (hereinafter referred to as the SCC) in written and electronic forms is carried out after a person receives advice on a similar issue at the customs and educational institution " State Institute for Advanced Studies and Retraining of Personnel of Customs Bodies of the Republic of Belarus" (hereinafter referred to as the Institute) or on issues not within the competence of customs or the Institute.
Oral consultations are carried out by authorized officials.
You can sign up for an oral consultation by calling the departments of the duty service and operational information:
State Customs Committee: (8017) 218-90-00
Brest сustoms: (80162) 47-01-83
Vitebsk сustoms: (80212) 35-02-30
Gomel сustoms: (80232) 79-21-09
Grodno regional сustoms: (80152) 79-80-06
Mogilev customs: (80222) 29-90-09
Minsk regional customs: (8017) 218-96-66
Minsk central customs: (8017) 218-97-10
Operational customs: (8017) 218-97-10
Educational institution "State Institute for Advanced Studies and Retraining of Personnel of Customs Bodies of the Republic of Belarus": (8017) 218-94-63
A person's request in writing is sent to the customs authorities by express (courier) or by mail:
The State Customs Committee: Minsk, st. Mogilevskaya, 45/1. Postal code: 220007
Brest customs: Brest, st. Gavrilova, 45. Zip code: Postal code: 224028
Vitebsk customs: Vitebsk, st. Lazo, 114. Zip code: Postal code: 210033
Gomel customs: Gomel, st. International, 30. Postal code: 246050
Grodno regional customs: Grodno, st. Karskogo, 53. Postal code: 230003
Mogilev customs: Mogilev, Pervomayskaya st., 77. Postal code: 212030
Minsk regional customs: Minsk, st. Mogilevskaya, 43. Postal code: 220007
Minsk central customs: Minsk, st. Mogilevskaya, 45/3. Postal code: 220007
Operational customs: Minsk, st. Kholmogorskaya, 57. Postal code: 220137
Educational institution "State Institute for Advanced Studies and Retraining of Personnel of Customs Bodies of the Republic of Belarus": Minsk, st. Mogilevskaya, 45/4. Postal code: 220007
The request must contain:
name of the customs authority to which the request is sent;
surname, proper name, patronymic (if any) or the name of the person (for legal entities, organizations) submitting the request, the address of place of residence (place of stay) or location;
statement of the essence of the request;
personal signature of the person, submitting the request.
The request of a person in electronic form is sent through the heading "Consulting"
Schedule of personal appointment in the State Customs Committee of the Republic of Belarus
The procedure for appealing against actions / inactions of customs authorities and customs officials
List of electronic services provided by the customs authorities of the Republic of Belarus through the OAIS
Interaction with the media
Members of the media may contact the Department of ideological activity to any questions by phone: (+375 17) 218-92-36
For sending requests and media accreditation, please, call: (+375 17) 218-91-83 (fax)
For getting information materials on various aspects of the State Customs Committee activity a request on company letterhead must be addressed the Chairman of the State Customs Committee of the Republic of Belarus. The text of the request must be signed and stamped.
The request must contain:
